Waste Disposal Shoreditch Terms and Conditions

These Terms and Conditions set out the basis on which Waste Disposal Shoreditch provides waste collection and disposal services to residential, commercial and other customers. By placing a booking or allowing our operatives to commence any waste collection, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

1.1 In these Terms and Conditions, the following expressions have the meanings given below:

a. Company means Waste Disposal Shoreditch, the provider of waste collection and disposal services.

b. Customer means any individual, business, organisation or other legal entity that books or receives services from the Company.

c. Services means any waste collection, removal, clearance, loading, transportation, disposal, recycling or related service provided by the Company.

d. Waste means any rubbish, refuse, junk, unwanted items, materials or goods presented by the Customer for collection and disposal, subject to these Terms and Conditions and applicable law.

e. Site means the collection address or premises where the Services are to be performed.

f. Booking means any order, request or arrangement for Services made by or on behalf of the Customer.

2. Scope of Services

2.1 The Company provides waste collection, removal, and disposal services for general household, office and commercial waste, bulky items, and certain recyclable materials, subject to capacity, safety and regulatory requirements.

2.2 The Company reserves the right to refuse any Waste that is hazardous, prohibited, illegally held, contaminated or otherwise unsuitable for collection or transport under applicable laws or regulations.

2.3 The Company will use reasonable care and skill in performing the Services and will seek to dispose of Waste through lawful and environmentally responsible methods, including recycling and recovery where reasonably practicable.

3. Booking Process

3.1 Bookings may be made by telephone, email or via any other method accepted by the Company from time to time.

3.2 When making a Booking, the Customer must provide accurate and complete information, including:

a. Full contact details of the Customer.

b. Full address of the Site and any access instructions.

d. Preferred date and time window for the collection, subject to availability.

3.3 The Company will confirm acceptance of a Booking verbally or in writing. A binding contract is formed when the Company accepts the Booking.

3.4 All Bookings are subject to the availability of vehicles, staff and resources. The Company reserves the right to decline any Booking without giving a reason.

3.5 The Customer is responsible for ensuring that any person making the Booking on their behalf is duly authorised. The Company is entitled to rely on instructions given by such persons as if given directly by the Customer.

4. Access and Customer Obligations

4.1 The Customer must ensure that the Site is accessible to the Company’s vehicles and staff at the agreed time and that any necessary permissions for access, parking and loading have been obtained in advance.

4.2 The Customer must provide a safe working environment and must ensure that Waste is presented in a safe and manageable manner. The Company may refuse to handle items that present a risk of injury or damage.

4.3 The Customer must segregate, identify and declare any items that could reasonably be considered hazardous, restricted or regulated, including but not limited to chemicals, solvents, clinical waste, asbestos, gas bottles, oils, fuels, paint, and electrical items that require special handling.

4.4 If the Company arrives on Site and is unable to carry out the Services due to lack of access, safety concerns or inaccurate information provided by the Customer, the Company may charge a call-out or wasted journey fee.

5. Pricing and Payments

5.1 Prices for Services are based on factors such as the volume, weight and type of Waste, location, access, labour required, and any additional services requested.

5.2 The Company may provide an initial price estimate based on information provided at the time of Booking. This estimate is not binding if the actual Waste or Site conditions differ from those described by the Customer.

5.3 The final price will be confirmed on Site before work begins, once the Waste has been assessed by the Company’s representative. If the Customer does not agree to the revised price, the Company may cancel the Service and charge a reasonable attendance fee.

5.4 Unless agreed otherwise in writing, payment is due immediately upon completion of the Services. The Company may require full or partial payment in advance as a condition of accepting or confirming a Booking.

5.5 Payment may be made by cash, debit card, credit card, bank transfer or any other method accepted by the Company from time to time.

5.6 For business Customers with approved accounts, payment terms will be as agreed in writing. If no specific terms are agreed, invoices must be paid within 14 days of the invoice date.

5.7 The Company reserves the right to charge interest on overdue sums at the statutory rate applicable to late payments in commercial transactions, accruing daily from the due date until payment is received in full.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a Booking by giving notice to the Company by telephone or email.

6.2 If the Customer cancels a Booking more than 24 hours before the scheduled collection time, no cancellation fee will normally apply.

6.3 If the Customer cancels a Booking less than 24 hours before the scheduled collection time, the Company reserves the right to charge a cancellation fee to cover administrative and scheduling costs.

6.4 If the Company arrives at the Site at the agreed time and is unable to carry out the work due to the Customer’s act or omission, including but not limited to lack of access, absence of an authorised person to approve prices, or the Customer’s decision not to proceed, the Company may charge a wasted journey or minimum call-out fee.

6.5 The Company may cancel or reschedule a Booking at any time if it is unable to perform the Services due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, staff illness, extreme weather, road closures or legal restrictions. The Company will seek to provide as much notice as reasonably possible and will offer a rescheduled appointment or a refund of any monies paid for Services not delivered.

7. Waste Regulations and Compliance

7.1 The Company operates in compliance with applicable waste management, environmental and transport legislation in the United Kingdom. The Customer agrees to cooperate with the Company in meeting these obligations.

7.2 The Customer warrants that they have lawful authority to dispose of the Waste and that the Waste does not include items that are prohibited or restricted under applicable law, except where such items have been explicitly declared and the Company has agreed to handle them.

7.3 The Company may refuse to accept any Waste that it reasonably suspects to be hazardous, illegal or non-compliant. In such cases, the Customer remains responsible for arranging lawful disposal.

7.4 Once Waste has been collected by the Company, it will be transported to licensed facilities for treatment, recovery, recycling or disposal, in accordance with the waste hierarchy and applicable regulations.

7.5 The Company may issue or provide relevant documentation, such as waste transfer notes, where required by law or requested by business Customers. The Customer must retain such records as required by applicable regulations.

8. Customer Property and Site Condition

8.1 The Customer must remove or clearly identify any items that are not to be taken as Waste. The Company is not responsible for the loss of any items that have been left mixed with Waste or presented in such a way that they could reasonably be understood to be Waste.

8.2 The Company will take reasonable care when removing Waste from the Site but is not responsible for pre-existing damage or defects to property, fixtures or fittings.

8.3 The Customer must inform the Company of any fragile surfaces, hidden services, or other site-specific risks that could be affected by the movement of Waste or vehicles.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.

9.2 Subject to clause 9.1, the Company’s total liability to the Customer arising out of or in connection with the provision of the Services, whether in contract, tort, negligence, breach of statutory duty or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Booking giving rise to the claim.

9.3 The Company shall not be liable for any indirect, consequential or special loss, or for any loss of profit, revenue, business, contracts, goodwill or anticipated savings, arising out of or in connection with the Services.

9.4 The Company shall not be liable for any delay or failure to perform the Services to the extent that such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to adverse weather, traffic conditions, accidents, breakdowns, strikes, civil disturbances, or legal restrictions.

9.5 The Customer is responsible for securing any necessary consents, licences or permissions required for the collection of Waste from the Site, and for ensuring compliance with lease terms, building regulations or other obligations relevant to the Site.

10. Insurance

10.1 The Company maintains appropriate insurance cover for its operations, including public liability insurance, in line with industry practice.

10.2 The Customer is responsible for maintaining their own insurance cover for their property, premises and business operations, and for any items not intended to be removed as Waste.

11. Data Protection and Privacy

11.1 The Company collects and processes personal data necessary to accept and manage Bookings, to provide Services, to take payment and to comply with legal obligations.

11.2 The Company will take reasonable measures to protect personal data against unauthorised access, loss or misuse and will only share such data with third parties where necessary to deliver the Services, process payments, recover debts, or comply with legal requirements.

11.3 By making a Booking, the Customer consents to the processing of their personal data for these purposes, in accordance with applicable data protection laws in the United Kingdom.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as reasonably practicable, providing full details of the issue.

12.2 The Company will investigate complaints in a fair and timely manner and, where appropriate, may offer a remedy such as re-attendance, partial refund or other reasonable resolution, at its discretion.

13. Amendments to Terms and Conditions

13.1 The Company may amend these Terms and Conditions from time to time to reflect changes in law, operational requirements or business practices.

13.2 The version of the Terms and Conditions in force at the time of a Booking will apply to that Booking. The latest version will be made available upon request.

14. Severability

14.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15. Entire Agreement

15.1 These Terms and Conditions, together with any written quotation or specific agreement issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements, whether oral or written.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter or formation.

By confirming a Booking or allowing the Services to commence, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.